Privacy Policy
Last updated: September 13, 2026
This Privacy Policy explains how Pro Hosting Plans Canada Ltd. (“Pro Hosting Plans,” “we,” “us,” or “our”) collects, uses, discloses, retains, and protects personal information when you visit our website, create an account, purchase or use our hosting and related services, access our billing or hosting systems, or contact us for support.
We handle personal information in accordance with applicable Canadian privacy laws, which may include British Columbia’s Personal Information Protection Act (PIPA) and the federal Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Accountability and Contact Information
Pro Hosting Plans Canada Ltd. is responsible for personal information under its control.
Our designated Privacy Officer oversees our privacy practices and responds to questions,
access requests, corrections, and complaints.
Pro Hosting Plans Canada Ltd.
Attention: Privacy Officer
Abbotsford, British Columbia, Canada
Email: info@prohostingplans.ca
Website: https://www.prohostingplans.ca
2. Personal Information We Collect
The information we collect depends on how you interact with us and which services you use. It may include:
- Contact and account information: your name, business or organization name, email address, telephone number, mailing or billing address, account identifiers, and account preferences.
- Order and billing information: services ordered, invoices, payment status, billing history, tax information, and limited payment-method details provided to us by a payment processor. Payment card information may be handled directly by our payment processor rather than stored by us.
- Hosting and domain information: domain names, DNS settings, hosting-plan details, service configuration, usernames, assigned IP addresses, mailbox information, and related technical records.
- Support and communication records: support tickets, emails, account notices, service requests, and information you provide when asking us for assistance.
- Website and security information: IP address, browser and device information, date and time of access, pages or systems accessed, authentication activity, cookies, server logs, security events, and fraud or abuse indicators.
- Customer content: website files, databases, email, backups, and other information stored or transmitted through our services. We do not routinely review customer content, but it may be processed or accessed when necessary to provide requested support, maintain or secure the service, investigate abuse, or comply with law.
3. How We Collect Information
We may collect personal information directly from you when you create an account, place an order, pay an invoice, submit a support request, communicate with us, or configure a service. We may also collect information automatically through our website, client portal, hosting control panel, servers, security systems, cookies, and logs.
We may receive information from service providers involved in payment processing, domain registration, infrastructure, email delivery or filtering, security, fraud prevention, and related service operations.
4. How We Use Personal Information
We use personal information for reasonable business purposes connected with providing and protecting our services, including to:
- Create and administer customer accounts;
- Process orders, payments, invoices, renewals, refunds, and taxes;
- Provision, maintain, support, and secure hosting, email, domain, SSL, backup, and related services;
- Authenticate users and enforce account-security requirements, including two-factor authentication;
- Respond to support requests and communicate about accounts, invoices, renewals, maintenance, incidents, and service changes;
- Monitor performance, diagnose technical problems, prevent fraud and abuse, and protect customers and infrastructure;
- Maintain business, financial, support, and security records;
- Meet contractual, legal, regulatory, tax, accounting, insurance, and dispute-resolution obligations; and
- Improve our website, systems, services, and customer experience.
5. Consent and Your Choices
We obtain consent where required and collect, use, or disclose personal information only for purposes a reasonable person would consider appropriate in the circumstances, unless otherwise permitted or required by law.
You may withdraw consent to certain uses by contacting us, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may prevent us from providing some services. Operational messages about an active account—such as invoices, renewal notices, security alerts, support responses, and service notices—are part of providing the service and are not marketing messages.
Where we send commercial electronic messages, we do so in accordance with applicable requirements, including Canada’s Anti-Spam Legislation (CASL). You may unsubscribe from optional marketing messages using the method provided in the message or by contacting us.
6. When We Share Personal Information
We do not sell or rent personal information. We may disclose information only as reasonably necessary for the purposes described in this Policy, including to:
- Datacenter, server, backup, software, control-panel, security, monitoring, and email-service providers;
- Payment processors, financial institutions, accounting providers, and fraud-prevention services;
- Domain registrars, registries, certificate authorities, and DNS providers;
- Professional advisers, insurers, contractors, and support providers who require the information to perform services for us;
- Law-enforcement, regulators, courts, government authorities, or other parties when disclosure is required or permitted by law; and
- A purchaser, successor, or adviser in connection with a proposed or completed business transaction, subject to appropriate confidentiality and legal requirements.
Service providers are permitted to use personal information only for the services they provide to us or as otherwise allowed by law.
7. Processing Outside British Columbia or Canada
Some service providers may process or store personal information in other provinces,
territories, or countries. Information in another jurisdiction may be subject to that
jurisdiction’s laws and may be accessible to courts, law-enforcement, or national-security
authorities. We take reasonable steps to select reputable providers and require appropriate
protection for information handled on our behalf.
8. Customer-Controlled Information
Customers may collect or store personal information through their websites, databases, email accounts, and other hosted content. In those situations, the customer is responsible for its own privacy notices, consent, legal authority, retention decisions, and instructions to us. We process customer-controlled information to provide the contracted services, follow the customer’s lawful instructions, protect the service, and meet legal obligations.
9. Retention and Disposal
We retain personal information only as long as reasonably necessary for the purposes for which it was collected and for legitimate business, security, contractual, tax, accounting, insurance, dispute-resolution, and legal requirements. Retention periods vary depending on the type of record and service.
When information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it. Information may remain temporarily in backups or system logs until those records are overwritten or expire through normal retention cycles.
10. Safeguards
We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information. These may include access controls, strong authentication and two-factor authentication, encryption where appropriate, firewalls, malware and spam protection, logging, backups, software updates, restricted administrative access, and service-provider controls.
No Internet service or storage system can be guaranteed to be completely secure. Customers are also responsible for protecting their credentials, enabling required two-factor authentication, keeping their software current, and managing access to their accounts and hosted content.
11. Cookies and Similar Technologies
Our website, billing system, client portal, and hosting tools may use cookies or similar technologies to keep users signed in, remember preferences, maintain security, prevent abuse, support essential functionality, and understand service performance. You can adjust browser settings to restrict cookies, but blocking essential cookies may prevent account or service features from working correctly.
12. Access, Correction, and Privacy Complaints
You may request access to personal information we hold about you and ask us to correct information that is inaccurate or incomplete. You may also ask questions or challenge our compliance with this Policy.
Send requests to our Privacy Officer using the contact information in Section 1. We may need to verify your identity before responding. Access may be limited where permitted or required by law, including where disclosure would reveal another person’s information, confidential commercial information, or information protected by legal privilege.
We will investigate privacy complaints and respond within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia or the Office of the Privacy Commissioner of Canada, as applicable.
13. Privacy and Security Incidents
We maintain procedures for identifying, assessing, containing, investigating, and responding
to privacy and security incidents involving personal information.
Where required by applicable law, we will notify affected individuals, privacy regulators,
or other appropriate parties of a privacy breach. This may include reporting and notification
obligations under the Personal Information Protection and Electronic Documents Act (PIPEDA)
where a breach creates a real risk of significant harm to affected individuals.
Where notification is not legally required, we may still notify affected individuals or the
appropriate privacy authority where we believe doing so is appropriate based on the nature
and circumstances of the incident.
14. Children’s Information
Our commercial hosting services are not directed to children. Customers must be at least 18 years old or the age of majority in their jurisdiction. We do not knowingly collect personal information from children through customer-account registration.
15. Third-Party Websites and Services
Our website or services may link to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for their content or privacy practices.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, practices, providers, or legal obligations. The revised Policy will be posted on our website with an updated “Last updated” date. Material changes may also be communicated through email, account notices, invoice notices, or other appropriate means.
17. Contact
Questions, requests, or complaints about privacy may be sent to:
Privacy Officer
Pro Hosting Plans Canada Ltd.
Abbotsford, British Columbia, Canada
Email: info@prohostingplans.ca
Website: https://www.prohostingplans.ca